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Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements


Small Print
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply. Fees are subject to change.
Small Print
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply. Fees are subject to change.
Small Print
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply. Fees are subject to change.
Small Print
^To use Payap, you’ll need to have a compatible terminal model and agree to Centrapay’s terms and conditions. Check if your terminal model is compatible at Centrapay.com.
This service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Master Agreement Terms and Conditions and fees apply. Fees are subject to change.
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