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Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update to terminals works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Customer payments still work without the app
How to tell customers you've got Payap
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update to terminals works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Customer payments still work without the app
How to tell customers you've got Payap
Getting help with Payap
If we haven’t covered your head-scratcher here, log into your Payap profile on the Centrapay Business Portal. Go to Support to send us a message and our A-team will jump right on it.
Payap fees
No need for new hardware
How the software update to terminals works
Processing Payap refunds
Transaction confirmation
How Payap transactions are settled
No surcharges on Payap transactions
Internet connection requirements
Customer payments still work without the app
How to tell customers you've got Payap
Small Print
*To use Payap, you'll need to have a compatible terminal model or ecommerce solution and agree to Centrapay's terms and conditions. Check if yours is compatible at Centrapay.com
For merchants onboarded for Payap instore acceptance with BNZ, this service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Agreement Master Terms and Conditions and fees apply. Fees are subject to change.
For merchants onboarded for Payap instore or ecommerce acceptance with Centrapay, eligibility criteria, Centrapay Merchant Agreement, Centrapay Payap Merchant Terms and fees apply. Fees are subject to change.
Small Print
*To use Payap, you'll need to have a compatible terminal model or ecommerce solution and agree to Centrapay's terms and conditions. Check if yours is compatible at Centrapay.com
For merchants onboarded for Payap instore acceptance with BNZ, this service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Agreement Master Terms and Conditions and fees apply. Fees are subject to change.
For merchants onboarded for Payap instore or ecommerce acceptance with Centrapay, eligibility criteria, Centrapay Merchant Agreement, Centrapay Payap Merchant Terms and fees apply. Fees are subject to change.
Small Print
*To use Payap, you'll need to have a compatible terminal model or ecommerce solution and agree to Centrapay's terms and conditions. Check if yours is compatible at Centrapay.com
For merchants onboarded for Payap instore acceptance with BNZ, this service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Agreement Master Terms and Conditions and fees apply. Fees are subject to change.
For merchants onboarded for Payap instore or ecommerce acceptance with Centrapay, eligibility criteria, Centrapay Merchant Agreement, Centrapay Payap Merchant Terms and fees apply. Fees are subject to change.
Small Print
*To use Payap, you'll need to have a compatible terminal model or ecommerce solution and agree to Centrapay's terms and conditions. Check if yours is compatible at Centrapay.com
For merchants onboarded for Payap instore acceptance with BNZ, this service will be part of your merchant services facility with BNZ. Eligibility criteria, BNZ Merchant Agreement Master Terms and Conditions and fees apply. Fees are subject to change.
For merchants onboarded for Payap instore or ecommerce acceptance with Centrapay, eligibility criteria, Centrapay Merchant Agreement, Centrapay Payap Merchant Terms and fees apply. Fees are subject to change.
© Bank of New Zealand 2025
© Bank of New Zealand 2025
© Bank of New Zealand 2025
© Bank of New Zealand 2025