The Payments page lists all the Payap transactions processed for each Merchant Site linked to the Business Group.

Note: If your Business also accepts Farmlands Cards and Gift cards as well as Payap then you will see all the transactions on this page. All sales, refunds, expired, and cancelled transactions appear on this page. An expired transaction means the customer did not scan the payment QR code in time, while a cancelled transaction was stopped at the terminal before payment.

Note: Expired and cancelled transactions are excluded from the end-of-day settlement total.

Access Permission:

Process steps

Set a Default Merchant Site – [Groups with multiple sites].

The default site is shown first on the Payments screen. To change it, select ‘edit default Merchant’, choose a site, and click ‘set as default’. To cancel, click the left arrow and confirm.

NOTE: Each member can set their own default site without affecting others.

Choose a Merchant Site – [Groups with multiple sites]

Switch sites in a Business Group using the drop-down menu.

To view a transaction's details

Confirm you're on the correct site and click the transaction line to open its details screen. Here, you'll see the payment type, amount, date processed, and short code. Use ‘create a refund’ to initiate a refund (see Refund instructions). Click ‘x’ to close the window.

Filtering transactions

At present, transactions can be filtered using the transaction short code, which is a unique identifier also visible to your customer through their Payap app details. This method is particularly helpful when addressing specific customer inquiries regarding transactions.

Note: An alternative filtering option is by reference, applicable solely to one-off payments; this is addressed within the ‘Request a Payment’ process outlined below.

Request a payment

For mobile Merchants without a storefront, this option enables you to request a payment in Centrapay Business Portal. Select ‘Request a Payment’, choose the Merchant site, enter the amount, add a reference, and click ‘Create’ to generate a QR code (valid for 120 seconds). The customer scans the QR code to pay. Payment confirmation appears on screen and is listed in Payments transactions.

Access Centrapay softPOS

• Go to app.centrapay.com/business

• Enter your business account email and the verification code to log in

• On the homepage or payments page, tap the ‘Request a Payment’ button

Initiate a Transaction

• Enter the amount and tap Go to generate a payment QR code

• You can double-tap the page to flip the screen, so the amount and QR code face the user.

• Users can scan the QR code to make a payment.

• You will see a confirmation once the payment is successful. If the payment is not completed within the 2-minute countdown, a failure page will appear. You can still tap ‘Recreate Request’ to quickly resend the same payment request

Preset amounts

• The numbers above the keyboard are preset amounts. Tap them to quickly add amounts

• To manage preset amounts, tap Settings in the top-right corner of the page. Here you can modify preset amounts or choose whether to display them

Save to Phone Home Screen for Quick Access

• Chrome: Tap the Share button on the right side of the address bar

• Safari: Tap the Share button at the bottom of the navigation bar

• Select ‘Add to Home Screen’. Tap Add

• The shortcut will now appear on your home screen for quick access