Note: If your Business also accepts Farmlands Cards and Gift cards as well as Payap then you will see all the transactions on this page. All sales, refunds, expired, and cancelled transactions appear on this page. An expired transaction means the customer did not scan the payment QR code in time, while a cancelled transaction was stopped at the terminal before payment. Note: Expired and cancelled transactions are excluded from the end-of-day settlement total.

Access Permission:

Process steps

Set a Default Merchant Site – [Groups with multiple sites].

The default site is shown first on the Payments screen. To change it, select ‘edit default Merchant’, choose a site, and click ‘set as default’. To cancel, click the left arrow and confirm.

NOTE: Each member can set their own default site without affecting others.

Choose a Merchant Site – [Groups with multiple sites]

Switch sites in a Business Group using the drop-down menu.

To view a transaction's details

Confirm you're on the correct site and click the transaction line to open its details screen. Here, you'll see the payment type, amount, date processed, and short code. Use ‘create a refund’ to initiate a refund (see Refund instructions). Click ‘x’ to close the window.

Filtering transactions

At present, transactions can be filtered using the transaction short code, which is a unique identifier also visible to your customer through their Payap app details. This method is particularly helpful when addressing specific customer inquiries regarding transactions. Note: An alternative filtering option is by reference, applicable solely to one-off payments; this is addressed within the ‘Request a Payment’ process outlined below.

Request a payment

For mobile Merchants without a storefront, this option enables a one-off payment to be set up in Centrapay Hub. Select ‘Request a Payment’, choose the Merchant site, enter the amount, add a reference, and click ‘Create’ to generate a QR code (valid for 120 seconds). The customer scans the QR code with their Payap app. Payment confirmation appears on screen and is listed in Payments transactions.